Service Operations Incident Manager (9606866) job - VERDUN - Bell Canada |
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| Service Operations Incident Manager (9606866) (Expired) |
| Bell Canada |
| VERDUN |
| Service Operations Incident Manager (9606866) Job Type: Full Time Location: Verdun, QC, CANADA; Job Category: Telecommunications, Engineering, Computers Industry: Telecommunications Year(s) of Experience: 5 Number Of Positions: 1 Date Posted: Jan 18, 2012 Bell Business Markets – Service Operations Incident Manager Information on Division/Hiring Department/Career Opportunity: Within the Bell Canada Business Market Enterprise Market segment, the Service Operations Service Desk has the overall accountability of technical troubles reported by clients for deployed customer solutions. The Service Operation Service Desk Incident Manager is accountable of the customer service assurance S.L.A. Our business model is highly customer centric, with shared accountability between Service teams for managing customer troubles. This seamless approach to customer service has been a key factor in achieving Industry-leading levels of customer satisfaction. Our business strategy going forward is to leverage this strong base of customer loyalty and our stream of new IP & Value Added Services. Responsibilities/ Accountabilities: Incident Manager acts as the single point of contact for customer escalations.... |
| Found at Bell Canada on 2012-01-21 20:37:30 |
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