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| Service Desk Analyst (Expired) |
| Pinnacle Staffing Solutions |
| WINNIPEG |
| Service Desk Analyst Location: Winnipeg Type: Office/Administration Job Description: Service Desk Analyst Are you an excellent listener with a keen ability to troubleshoot hardware and software issues with a variety of internal users? If you have above average communication skills and are committed to accurately documenting your work, here is a great opportunity for you: What you will do Investigate, diagnose and resolve incidents according to company and ITIL policies and procedures Accurately and efficiently document issues using incident management software Maintain strong relationships with customers and support teams Assist in training coworkers on new policies and technical solutions Assist in produce reports for management, including monthly production statistics, incident trends and suggestions for improvement Stay current with relevant changes and trends within the technology sector Must haves 2+ years experience in a customer service role, within a technological environment Exceptional attention to detail and accuracy Knowledge of ITIL standards and processes Demonstrated strong communication, organization and problem-solving skills Ability to adhere to company policies .... |
| Found at Pinnacle Staffing Solutions on 2012-02-02 21:16:39 |
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