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| Service Desk Analyst I, Manitoba eHealth (Expired) |
| Seven Oaks General Hospital |
| WINNIPEG |
| *Salary to commensurate with education and qualifications DESCRIPTION Reporting to the Service Desk Supervisor, the Service Desk Analyst I will be responsible for providing “First Line” technical support to the computer-user community of the WRHA, focusing on the rapid restoration of service to all incidents. The incumbents work closely with Desktop Client Services, and Networking and Server Infrastructure Support Analysts. The Service Desk Analyst I is responsible for the coordinated operations of Break/Fix and Service (IMAC) Request inquiries. QUALIFICATIONS - Undergraduate degree and/or diploma in Computer Science/Computer Analyst program from a recognized university or community college, or an equivalent combination of relevant education and experience. - A recognized Customer Service training course - Minimum two years related experience - Support of PC hardware systems - Knowledge of call tracking/work order management software tools. - Telephone customer service. - Effective verbal and written communication. - Proven ability to plan work, establish priorities and adapt these plans and priorities in the face of unpredictable software and hardware challenges. - Proven effectiv.... |
| Found at Seven Oaks General Hospital on 2012-02-03 20:52:19 |
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