Planning Workforce Management Analyst 2 Positions job - MISSISSAUGA - Desjardins |
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| Planning Workforce Management Analyst 2 Positions (Expired) |
| Desjardins |
| MISSISSAUGA |
| Planning & Workforce Management Analyst - 2 Positions - (Job Number: 1200158) 370544 Planning & Workforce Management Analyst - 2 Positions 1200158 Winner of a recent award as one of "Canada's 10 Most Admired Corporate Cultures", Desjardins General Insurance Group offers a competitive compensation and benefits package, excellent training and career development opportunities and a fast paced work environment where work-life balance is a priority. Job Description & Responsibilities : Reporting to the Section Manager of Planning & Workforce Management, you will be responsible for performance reporting and analysis for our OAW Contact Centre operations. Key responsibilities include: Support existing agent and operational reports and databases. Development and evolution of new performance metrics as well as establishing reporting formats to suit the needs of the Director, Section Manager, and Agent level views. Support Management with regular and ad hoc reporting and analysis intended to aid coaching and development of employees. Including attendance/absenteeism, service level update and employee specific activity and performance. Develop procedures, tools and models to op.... |
| Found at Desjardins on 2012-01-11 21:33:47 |
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