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| Operations Manager (Expired) |
| Epson |
| TORONTO |
| National Service/Operations Manager
EPSON Canada is dedicated to providing its customers with digital image innovation. Our main
product lines are comprised of information-related equipment such as printers, scanners,
projectors, cameras, home entertainment and electronic devices. Epson products are known
throughout the world for their superior quality, functionality, compactness and energy efficiency.
We are currently seeking an individual to manage the Epson Customer Care Center service
network and part distributors that provide repairs services and part sales to end users in Canada
as well as managing the reverse logistics operation.
Responsibilities include:
• Continually review Epson Customer Care Centre (ECCC) programs and policies and
implement changes as required
• Establish and manage the relationships with Epson independent authorized third party
service providers from initial contract through performance monitoring and termination.
• Manage the service training processes and schedules to ensure third party service
providers meet authorization requirements
• Resolve escalated service issues from ECCC’s, Credit, Customer Relation.... |
| Found at Epson on 2012-01-31 05:48:58 |
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