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| Network Support Technician (Expired) |
| ALTEO |
| LAVAL |
| (The following information has not been translated.): Recevoir les appels et fournir un support tlphonique de type technique de niveaux 1 et 2 pour le parc informatique; Prendre en charge les demandes d'aide des usagers provenant de diverses sources et rpondre leurs requtes suivant les procdures et les meilleures pratiques en place; Analyser les questions afin de dterminer les actions prendre et/ou les rponses appropries; Fournir la formation et/ou rafrachissement aux utilisateurs de personne personne ou par tlphone; Identifier les utilisateurs qui ncessitent un besoin de formation ou de suivi; Documenter et modifier les procdures au besoin. Requirements and working conditions Educational level : Collegial (Diploma) Completed Years of experience related to the job offer :3 to 5 years experience Description of qualifications : (The following information has not been translated.): 2+ annes d'exprience dans un rle similaire; Trs bonnes connaissances de l'environnement Windows et idalement Mac OSX; Bonne comprhension des composantes de rseautique LAN et WAN; Connaissance d'un systme de point de vente (atout); Autonome, dbrouillard, bonne aptitude la rsolution de problmes; Orient s.... |
| Found at Emploi Quebec on 2012-02-08 15:00:27 |
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