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| Manager, Field Service Operation (Expired) |
| CNH Case New Holland |
| WINNIPEG |
| class= header Manager, Field Service Operation Requisition Number 3499 Region Canada State MB Map & Directions City Winnipeg This position covers the entire province of Manitoba. Job Description Ensure customer productivity, uptime, and profitability by providing necessary service levels and managing relationships. Work with Region Service Manager to provide necessary tools to support dealer service capability growth. - Evaluates dealer capabilities and develops service action plans in close coordination with Region Service Manager, by comparing dealer current state to dealer standards, while examining future needs based on projected business growth - Evaluates dealer service personnel and training needs, and assists in the creation of action plans based on results of investigation, by comparing knowledge, skills and abilities of current personnel to those required for dealer business growth. - Analyzes warranty impact on dealer performance and customer satisfaction in territory - Resolves product quality or performance issues for customers and dealers within specified timeframe. Escalates to Region Service Manager or other senior Service Representatives, as appropriate, by providi.... |
| Found at CNH Case New Holland on 2012-02-08 00:47:33 |
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