IBM Teleservices Representative Customer Service - Saint John Edmundston job - SAINT JOHN - IBM Canada |
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| IBM Teleservices Representative Customer Service - Saint John Edmundston (Expired) |
| IBM Canada |
| SAINT JOHN |
| IBM Teleservices Representative: Customer Service - Saint John & Edmundston Job ID BPD-0455230 Job type Full-time Complementary Work country Canada Posted 09-Jan-2012 Work city Saint John Job area Operations (all other) Travel No travel Job category Enterprise Operations Business unit CRMProcOps Job role CRM Delivery Cust Svc Rep Job role skillset General Commissionable/Sales-Incentive jobs only No Job description The Customer Service Representative (CSR) is responsible for handling information inquiries or requests about products, services or personnel received via telephone, fax, e-mail or other means, from customers, IBM personnel or business partners. Services provided may include, but are not limited to, the following: General inquiry support, service delivery support, education enrollment assistance, business partner service, data base management. They perform interrelated activities that deliver the primary service provided by the business function. They have knowledge and experience in using a few specialized tools and procedures to address the requester's needs. Primary measurement is customer satisfaction with the handling of the requests. The ideal candidate will hav.... |
| Found at IBM Canada on 2012-01-10 05:54:57 |
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