Guest Experience Champion job - EDMONTON - Holiday Inn Express Edmonton Downtown |
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| Guest Experience Champion (Expired) |
| Holiday Inn Express Edmonton Downtown |
| EDMONTON |
| Guest Experience Champion Posted: January 31, 2012 One year maternity leave term, starting Feb 16 , 2012 Department: Guest Services Closes: February 7, 2012 Reports to: Executive Committee Apply to: Kent Murray Fax number: (780)-425-1783 Responsibilities: Attend Guest Experience Champion training from IHG on Stay Real-Be You. Instruct Stay Real-Be You: Being BrandHearted training course, for new hotel employees. Role model all Stay Real behaviours for the team Role model Real World Hosting Create all Real World Host Schedules Attend all HeartBeat meetings Work closely with the Executive Committee and the Leadership team in proactively improving the guest experience in the hotel, and retroactively providing service recovery. Follow the Stay Real Daily Checklist to ensure guest?s needs are met and the hotel is set up for success. Ensure GSS on PM duty has looked at all reservations of the day to meet guest requests, traces and room requests. Take action in leading the hotel in new initiatives for the hotel. Meet with Stay Real Culture Consultant for Western Canada , and be the advocate of our OSAT scores, policies and guest relations to him/her. Create and implement a plan of acti.... |
| Found at Holiday Inn Express Edmonton Downtown on 2012-02-01 01:30:12 |
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