Customer Service Agents job - BATHURST - Minacs |
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| Customer Service Agents (Expired) |
| Minacs |
| BATHURST |
| Customer Service Agents Job ID: 671529 Category: Customer Service Status: Posted Date: 01-Feb-2012 Location: Bathurst, New Brunswick, Canada Send this job to a friend! Customer Care Agent The inbound customer care position is a front line Call Centre role using a computerized information system. The Customer Care Agent provides detailed information and case resolution to both consumer and commercial customers for various lines of business/programs offered. Call types include inquiries on delivery status, re-directed mail, notice card, postal code verification, rates, program enrollment, account set-up and maintenance and other general requests for consumer and commercial customers. Contact is generally inbound and may have an outbound call back component, additional contact is made via email. SPECIFIC RESPONSIBILITIES · Receives calls from consumer or commercial customers and provides detailed information and case resolution for various lines of business · Possess a thorough knowledge of the programs and processes and provides detailed information to both consumer and commercial customers · Has fluency in responding to common questions asked by customers &middo.... |
| Found at Minacs on 2012-02-02 04:06:02 |
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