Customer Service Advisor-Feb 14 12 job - OSHAWA - Minacs |
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| Customer Service Advisor-Feb 14 12 (Expired) |
| Minacs |
| OSHAWA |
| Customer Service Advisor-Feb. 14/12 Job ID: 666747 Category: Customer Service Status: Posted Date: 02-Feb-2012 Location: Oshawa, Ontario, Canada Send this job to a friend! Specific Requirements: Responsible for handling inbound and conducting outbound calls to the general public in connection with services offered. This position assists subscribers with emergency calls, directions anywhere within North America, roadside assistance and concierge services. The Advisor provides detailed information in specialized areas. Advisor call types vary depending on the Services provided by the Advisor´s department. Advisors may be cross-trained to handle multiple call types. Specific Responsibilities: Some deviation from standard screens, scripts and procedures Possess a thorough knowledge of the program and provide detailed information to consumers Has fluency in responding to common questions asked of customers May handle escalated calls and problem resolution on simple questions Exceptional customer situations, concerns and problems passed on to Team Leader or specialist Reads and researches relevant materials and resources to stay current in program May assist subscriber with emergen.... |
| Found at Minacs on 2012-02-02 21:37:24 |
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