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| Conseiller au support technique (Expired) |
| CGI |
| MONTREAL |
| Conseiller au support technique Share | Category: Information Technology City: Montr?al, Quebec, Canada Position ID: J0112-0559 - Permanent Full Time Posting Date: January 19, 2012 Posting Expiry Date: February 19, 2012 Position Description: (Rec : MJM # 00934-0739) Voici une occasion unique de faire partie d?une ?quipe de CGI situ?e ? Montr?al. Relevant du directeur services-conseils, au sein du Grand Montr?al, le candidat choisi agira ? titre de Conseiller au support technique. PRINCIPALES RESPONSABILIT?S: - R?pondre aux appels t?l?phoniques; - Analyser des incidents techniques, identifier le type de correctif requis et appliquer les proc?dures appropri?es; - Placer des appels de services, coordonner les intervenants et effectuer des escalades pour atteindre les niveaux service contractuels; - Suivre et documenter des incidents jusqu'? leur r?solution; - Surveiller ?lectroniquement des ?quipements ? distance; - Agir comme premier point de contact pour le signalement des incidents majeurs. EXIGENCES: - 2-3 ans minimum d?exp?rience dans un poste similaire; - Exp?rience en centre d'assistance (un atout); - Exp?rience en service ? la client?le (un atout); - Bilinguisme (Fran?ais, Ang.... |
| Found at CGI on 2012-01-19 15:48:51 |
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