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| Client Services Representative (Expired) |
| Groupe Dynamite |
| MONTREAL |
| Client Services Representative Location: Head Office (Montreal, Quebec) Store Location: Job Code: 661 # of openings: 1 Description We are currently looking for a: Client Services Representative Reporting to the Client and Technical Services Manager, the Client Services Representative supports the Company’s efforts to ensure full satisfaction of its external and internal customers. The incumbent handles customer inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution and offers alternative solutions where appropriate with the objective of retaining customer's business. Primary Responsibilities: · Working in our call centre, handling all store and customer communications: inquiries, concerns, complaints, escalations, comments. · Increasing brand loyalty by providing effective solutions to resolve unsatisfactory service issues in accordance with established policies and procedures. · Offering exceptional first level technical and general support to our stores in order for them to provide a world class shopping experience to our customers · Documenting, tracking and following thr.... |
| Found at Groupe Dynamite on 2012-01-10 06:15:36 |
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