Call Centre Agent - Customer Service job - MONTREAL - INDUSTRIELLE ALLIANCE Assurance et Services financiers |
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| Call Centre Agent - Customer Service (Expired) |
| INDUSTRIELLE ALLIANCE Assurance et Services financiers |
| MONTREAL |
| (The following information has not been translated.): Relevant du coordonnateur du centre dappel, lagent a comme principale fonction deffectuer le service la clientle (clients internes et externes) concernant les appels de premier niveau au sujet des rglements sant-dentaire, de ladministration et aussi de linvalidit. Le titulaire est galement responsable de vrifier les messages vocaux et de rpondre ceux-ci. Le titulaire gre la problmatique du client du dbut la fin, y compris effectuer tous les suivis exigs avec le client. Le titulaire devrait pouvoir rpondre des questions par l'intermdiaire de fax ou de courriel, et de pouvoir faire des arrts de paiement de chque si ncessaire. De plus, lagent aide le chef d'quipe grer les plaintes et les rsoudre. Le titulaire doit avoir des qualifications ncessaires pour grer une multitude de situations (email/appels tlphoniques) d'une faon calme et positive. Ce poste exige galement d'excellentes habilets de rdaction afin de rpondre aux clients par courriels. Toutes les transactions doivent tre effectues d'une faon professionnelle, courtoise et convenable. Pendant que le titulaire nest pas au tlphone, il organise ses suivis et maintient le c.... |
| Found at Emploi Quebec on 2012-01-26 15:39:13 |
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