CS Technical Support Engineer III 775 job - MONTREAL - EmergiTel |
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| CS Technical Support Engineer III 775 (Expired) |
| EmergiTel |
| MONTREAL |
| CS Technical Support Engineer III 775 Location: Montreal, QC Job # 865001 Date Posted: 01-26-12 Share Apply Now Send to Friend Position: CS Technical Support Engineer III Location: Montreal, QC Duration: 6 Months JOB RESPONSIBILITIES: Develop new checks and balances for internal/external customers by reviewing internal alerts (GOLs, 3PP, PLM info, RCAs) and meeting with company's key contributors (RAN eng & Opns, Solutions Integration, PDU, PLM, GSDC, SWD, CNS, customer etc.) to provide KPIs, critical alarms, system events & exceptions, basic troubleshooting, audits, data analyzing and reporting for assigned product area/customer. Establish guidelines for customer notifications/recommendations. Create work instructions for each new check implemented. Escalate customer concerns and/or complaints to immediate supervisor and/or Customer Service Delivery Manager. Oversee staff/notification team to ensure work instructions are being followed. Oversee all activities for assigned product area. Work with SDM and customer to coordinate activities. Follow-up on all open internally created tickets until closure. Investigate all avenues required for notification fruition (Connection info, SDM .... |
| Found at EmergiTel on 2012-01-26 23:18:35 |
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