Bilingual Customer Enhancement Agent job - MONCTON - Minacs |
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| Bilingual Customer Enhancement Agent (Expired) |
| Minacs |
| MONCTON |
| Bilingual Customer Enhancement Agent Job ID: 670352 Category: Customer Service Status: Posted Date: 24-Jan-2012 Location: Moncton, New Brunswick, Canada Send this job to a friend! Specific Requirements: This sales position is an entry-level front line Call Centre role using a computerized information system. The Customer Enhancement Agent is responsible for taking inbound calls from customers for credit card applications and activating new accounts. The agent is also responsible for promotional offers, each with different features within the customer's eligibility. Communication is exclusively inbound and provides education to existing customers with regards to new promotional offers. This is a non-technical role (basic computer knowledge) and requires data input. Call handling is based on the client requirements. All agents will be given product knowledge and sales cycle training. Responsibilities: May engage the customer in needs-analysis questions in order to provide the most appropriate product. · Provides assistance to customers to better understand product features, benefits and uses · Required to meet specific performance standards and quality targets · .... |
| Found at Minacs on 2012-01-25 03:09:19 |
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