Bilingual (French Eng) Telecommunications Agent job - FREDERICTON - Minacs |
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| Bilingual (French Eng) Telecommunications Agent (Expired) |
| Minacs |
| FREDERICTON |
| Bilingual (French/Eng) Telecommunications Agent Job ID: 670065 Category: Customer Service Status: Posted Date: 11-Jan-2012 Location: Fredericton, New Brunswick, Canada Send this job to a friend! Bilingual (French/English)Telecommunications Agent Inbound / Outbound Specific Requirements: This position is a front line Call Centre role using a computerized information system. The agent is responsible for telephone contact directly with customers on a wide variety of call types. Contact is for the purpose of consumer education, product cross-sell, and to assist in personalized use and understanding of products. This is a semi-technical role. Call handling time will vary based on customer life cycle touch points and overall customer knowledge of services and products discussed on these calls. Responsibilities: · In this position you will take inbound calls and make outbound calls depending on business needs. · Calls are tailored to each specific customer. Call types will vary based on customer´s current relationship with the client. Strong needs analysis and customer assessment will take place on every call to determine the customer´s needs. · Provide as.... |
| Found at Minacs on 2012-01-12 07:06:49 |
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