2012-01-09 - Agent, Agent, Centre de services TI job - MONTREAL - Ivanhoe Cambridge |
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| 2012-01-09 - Agent, Agent, Centre de services TI (Expired) |
| Ivanhoe Cambridge |
| MONTREAL |
| 2012-01-09 - Agent, Agent, Centre de services TI News Site map Contact us Fran ais About Us Properties & Projects Leasing Investments Careers Working at Ivanhoe Cambridge What we look for... Available positions Homepage Careers Available positions Service Desk Agent, IT Service Desk Agent, IT January 30, 2012 Location: Montreal, Quebec Reference number: 2012-01-09 Department: Information Technologies Term of position: Full-time Job Description and Responsibilities Own and Manage level 1 requests in the helpdesk system within flexible hours: Respond, Log, analyze well document and solve user requests to their entire satisfaction; Assign open tickets to the appropriate team member; Ensures close follow up with users; Make sure that user queries are handled according to established service criteria. Provide desktop/application/network basic troubleshooting and end-user support services for all users up to the highest level according to established procedures: Install and configure hardware and software according to established criteria; Ensure workstations and peripherals are operational and optimally used; Ensure compliance with vendor-negotiated contracts; Participate to maintain co.... |
| Found at Ivanhoe Cambridge on 2012-01-31 04:12:51 |
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